FAQ
This FAQ covers essential information about DÉCIDEUR — from orders and returns to materials, craftsmanship, certifications, and The Circle.
If you require further assistance, feel free to contact us.
MATERIALS, CRAFTSMANSHIP & CERTIFICATION
DÉCIDEUR and Mr. Dapper works exclusively with two types of leather, selected for their quality, durability, and craftsmanship standards:
– Finest calf leather sourced from Italy– Crocodile and alligator leather, including Mississippi alligator and crocodile leather from Australia and Africa
No other leather types are used across our collections. Material selection depends on the specific product and release.
Customized products are individually created pieces.
Depending on the product, shapes, colors, or both can be freely selected, resulting in a one-of-a-kind item.
Due to their personalized nature, customized products are considered individual creations and are therefore final sale.
Yes. All crocodile and alligator leathers used by Mr. Dapper and DÉCIDEUR are legally sourced, ethically certified, and compliant with international wildlife protection regulations, including applicable CITES standards.
We work exclusively with certified suppliers and approved trade channels.
All leather products and customized items are hand-finished, inspected, and approved by Mr. Dapper as part of the DÉCIDEUR collaboration.
Selected pieces are accompanied by a special certification card, confirming their authenticity, craftsmanship, and quality standards.
To preserve the quality and longevity of our leather products, we strongly recommend professional dry cleaning only, performed by a specialized leather or garment care service.
Improper cleaning methods, home washing, or incorrect care may cause irreversible damage.
DÉCIDEUR does not assume liability for damage resulting from:
– improper use
– incorrect storage
– failure to follow care instructions
– non-professional cleaning methods
Please refer to the care instructions provided with each product.
Repairs or additional patina work may be available upon request, depending on the product type and condition.
This service may apply to sneakers, bags, and selected streetwear items, but is not guaranteed and subject to individual assessment.
DÉCIDEUR does not provide any warranty for repair or post-purchase customization services.
Orders & Availability
Yes. Every piece is part of a strictly limited drop and produced only once.
Quantities are fixed, and once a product is sold out, it will not be reproduced.
Some collections may be individually numbered. Restocks and pre-orders are not offered.
No. Our drops are released on a first come, first served basis.
We do not offer pre-orders, reservations, or item holds.
Availability is limited and subject to stock at the time of purchase.
Your order is confirmed once you receive an order confirmation email.This email is sent automatically within a few minutes after checkout.
Please check your spam or junk folder if you do not see it.
Please note that a payment authorization alone does not guarantee a successful order, especially during high-demand releases.
Not always.During high-demand releases, multiple checkouts may occur simultaneously.
In rare cases, this can result in limited availability.
If an item cannot be fulfilled, we reserve the right to cancel the order and will issue a full refund immediately.
No. Once an item is sold out, it will not be restocked or reproduced.
Each piece is released in strictly limited quantities as part of a single drop.
Shipping & Delivery
We currently ship within Europe, UK and to the United States.Selected international shipping beyond these regions may be available upon request, depending on destination and product type.
We work with trusted international shipping partners and selected local carriers, depending on destination and product type.All orders are shipped with tracking and handled according to the value and nature of the item.
Shipping fees are calculated automatically at checkout based on destination, order value, and shipping requirements. Please note that customs duties, taxes, and import fees are the responsibility of the recipient.
Delivery times vary depending on destination and product type. Orders are typically delivered within 2–7 business days within Europe and 5–10 business days to the United States, once dispatched.
Please note that delivery times may vary during high-demand releases or for hand-finished products.
Packaging depends on the product and the nature of the release.Selected exclusive drops are presented in premium collector’s packaging, while other items are shipped in high-quality, eco-conscious packaging.
Yes. As soon as your order is shipped, you’ll receive a tracking link by email to follow your delivery at any time.
Prices include VAT for orders within Europe, where applicable. For international orders, customs duties, taxes, and import fees are not included and are the responsibility of the recipient.
Returns & Exchanges
Returns are accepted for standard products only, provided they are unworn, unused, and returned in original condition.
Strictly Limited editions (including Circle Drops) are final sale and cannot be returned or exchanged.
Customized or hand-finished products, including items featuring hand-patinated leather by Mr. Dapper, are final sale and not eligible for returns or exchanges, as they are individually crafted pieces.
If a return is eligible and approved, you will receive detailed return instructions by email, including the correct return address.
As we operate multiple locations and fulfillment points depending on product type and region, returns must only be sent to the address provided by our team.
Items sent to an incorrect return address are sent at the customer’s own risk and cannot be guaranteed to be received or processed.Please do not send any items back without prior confirmation.
DÉCIDEUR does not operate or support any official resale or trading platform.Once purchased, each item is your personal property and may be resold or transferred at your own discretion.
Please note that DÉCIDEUR does not authenticate, endorse, or take responsibility for third-party resale transactions.
Payment
We accept all standard secure payment methods supported by our shop, including major credit cards, PayPal, Apple Pay, Google Pay, and TWINT.
Available payment options may vary depending on your location.
Prices are displayed and charged in your local currency, based on your location and selected payment method. Currency conversion rates are determined by Shopify or the respective payment provider at the time of purchase.
Yes. All payments are processed through secure, certified payment providers using industry-standard encryption.
DÉCIDEUR does not store or have access to your payment details at any time.
The Circle & Community
The Circle is not just access — it’s a network. A private space where ambition meets belonging, and decision-makers connect to expand their success.
Because influence grows stronger together. The Circle connects you with like-minded leaders — to exchange, to rise, and to shape what comes next.
Through the sale of strictly limited collections. Each piece strengthens the treasury and supports initiatives chosen by the community.
By owning eligible pieces. Rights are automatically tied to your order and scale with your level of commitment.
Yes — in case of misconduct, manipulation, or breach of trust, rights may be suspended or revoked.
Voting is powered by a secure blockchain system — designed for transparency, fairness, and collective direction.
Connections within The Circle are voluntary and privacy-first. Every member decides what to share — and with whom.
Contact & Support
For general inquiries and customer support, please contact:
contact@decideurclothing.com
For creative proposals, collaborations, or applications, please contact:
tc@decideurclothing.com
We aim to respond within 24–48 business hours. Response times may vary during peak periods or high-demand releases.
