FAQ
We’re here to answer your questions quickly. From orders to returns, membership to The Circle system — you’ll find everything below. Still curious? Reach out to us anytime.
Orders & Availability
Yes. Every piece is part of a strictly limited drop and produced only once. Some collections may be numbered in future – restocks and pre-orders are excluded.
No – our drops are exclusive and first come, first served. All purchases are final while supplies last.
You will receive an automatic confirmation email within a few minutes. If not, check your spam folder or contact support.
In rare cases of simultaneous checkouts, overselling may occur. If so, we reserve the right to cancel the order and will issue a full refund.
No restocks. Every piece is strictly limited.
Shipping & Delivery
Currently within Europe. We're planning to expand to additional regions – stay tuned.
We work with reliable local delivery partners in each destination country.
Shipping fees are calculated automatically at checkout based on your region and order weight.
Typically between 2–7 business days within Europe.
Some exclusive drops are shipped in premium collector’s boxes – others use standard, eco-conscious packaging.
Yes. As soon as your order is shipped, you’ll receive a tracking link by email to follow your delivery at any time.
All prices include VAT within Europe. For international orders, duties and taxes may apply – we’ll always inform you before shipping.
Returns & Exchanges
Yes – as long as they are unworn and not marked as Strictly Limited.
Strictly Limited editions (e.g., Circle Drop) are final sale. No returns. No exchanges.
If a return is approved, you’ll receive all necessary instructions, including the return address and a shipping label, directly by email.
No items should be sent back without prior confirmation.
DÉCIDEUR does not support resale or trade through our store.
However, every piece is yours to own – and part of a closed circle of collectors.
Payment
All standard secure methods supported by our shop: credit cards, PayPal, Apple Pay, Google Pay, TWINT, and more.
Depending on your location, you’ll be charged in Swiss Francs (CHF) or Euros (EUR).
Yes. All transactions are encrypted and processed through certified providers — ensuring your data and payment remain protected.
The Circle & Community
The Circle is not just access — it’s a network. A private space where ambition meets belonging, and decision-makers connect to expand their success.
Because influence grows stronger together. The Circle connects you with like-minded leaders — to exchange, to rise, and to shape what comes next.
Through the sale of strictly limited collections. Each piece strengthens the treasury and supports initiatives chosen by the community.
By owning eligible pieces. Rights are automatically tied to your order and scale with your level of commitment.
Yes — in case of misconduct, manipulation, or breach of trust, rights may be suspended or revoked.
Voting is powered by a secure blockchain system — designed for transparency, fairness, and collective direction.
Connections within The Circle are voluntary and privacy-first. Every member decides what to share — and with whom.
Contact & Support
For creative proposals or applications: tc@decideurclothing.com
For general questions: contact@decideurclothing.com
Usually within 24–48 business hours.